Customer service

1. How do I place an order? 
These are general steps of your shopping journey with us: 
1) Choose your product, add to cart & amend quantity
2) Check order details
3) Confirm your shopping cart
4) Provide shipping & billing information
5) Choose payment options and finalize payment
6) You will see the payment transaction status on your screen
7) For successful transaction, we will email you the order confirmation shortly

2. Why are there products on the website that I cannot buy online? 
The majority of our IKEA product range is available at our online shop. However, only products with available stock will appear with the "BUY" button.

Here's the fastest way to check the status of your shipment. Just enter your Web Order Reference Number/tracking number to check the real-time progress and details of your shipment. Kindly note that it may take up to 24 hours for tracking data to be available.

1. How much would assembly service cost? 
Assembly fee is 9% of the original product retail price for all other furniture that requires assembly. The assembly fee is 2.5% of the original product retail price for sofas, sofabeds, armchairs, and footstools. This service is only available for truck deliveries and is also inclusive of the installation of tip-over restraints for safety purposes.

1. What do I do if an item from my delivery is missing or defective? 
Please chat with us through WhatsApp for assistance.

2. How do I return or exchange an item? 
If you would like to return a product, please bring along a printed copy of the Official Receipt you received via e-mail after your purchase. Otherwise, we will not be able to process your requests; you may also chat with us through WhatsApp for assistance.

3. How soon will I receive my refund? 
Refunds will be done via the original payment mode and may take up to 30 working days. Please note that the refund amount is subject to the conditions of the products.

Share your feedback about any experience you have had in the store or with our website, mobile app, or any of our services. Click here to be redirected to our Feedback page.